A Passion for Excellence

I got a call yesterday informing me that the data team on the Walgreens project we wrapped up this week said that our project was “the best installation.” That is a huge compliment considering the size of Walgreens. We handled the installation of a new Nortel BCM phone system, the installation of the voice & data cabling as well as extending the dmarcs for the voice T1 & data T1. The project had challenges but experience and passion saved the day. When I say passion, I mean a passion for excellence.The customer’s experience starts and ends at the top in my opinion. If a leader believes that customers should have “the best installation,” then this attitude will saturate a company, regardless of scale.Check out www.twitter.com/zappos for an example of a large company I respect that has a leader with a passion for excellence.